Shipping & Returns

Delivery Information

Our products are shipped via Royal Mail First Class, barcode scanned at point of delivery and will normally be with you the day after you get an email from us notifying you that they have shipped.

Delivery cost is free on all orders of £20 and over, £1.95 on orders under £20.

Most of the frame products we have on offer are in stock, or available to us next day from our suppliers. We have a manufacturing facility so in many cases we can ship your order within a couple of days.

Depending on the complexity of your order, it can take up two weeks but in any case, you should experience a more prompt service from us than you are used to elsewhere, whether you normally order glasses online or not.


We are convinced you will be delighted with your purchase.

Read our testimonials and if you are just as pleased with your purchase, please let us know! Such is our confidence that in addition to your statutory 12 months guarantee, we also offer a 14 day no quibble exchange policy on every item we sell.

If for any reason you are not happy with your purchase, simply advise us via this site and we will send you a returns form and arrange a suitable replacement.